1. How can I track my order?

After completing your purchase, you'll receive a confirmation email with a tracking code. Once your order ships, you can click the link in the email to track your delivery in real time. If you have an account on our website, you can also access the "My Orders" section to check the status of your shipment.

2. What are your return and refund policies?

If you are not satisfied with your purchase, you can return unused products in their original packaging within 14 days of delivery. Once we receive your return, we will process your refund within 10 business days. Please see our " Return Policies " page for more details and to initiate the return process.

3. Are your products suitable for sensitive skin?

Many of our products are specially formulated for sensitive skin, using gentle ingredients free from potentially irritating substances such as parabens, synthetic fragrances, and alcohol. You can find this information in the product description. If you have any questions, please contact us for personalized advice.

4. Do you offer free samples or testers?

Yes, we include free samples with every order, subject to availability.

5. How can I contact you for further information or assistance?

Our customer service team is here to help! You can contact us via our contact form on the website, by sending an email to info@aurynskin.com, or by reaching out to us on our social media channels. We aim to respond within 24 hours on weekdays.

6. Are your products vegan and cruelty-free?

Many of our products are vegan. Furthermore, none of our products are tested on animals, in line with European regulations and our commitment to ethical and sustainable beauty. You can find detailed information on each product page.

7. What payment methods do you accept?

We accept several secure payment options, including:

• Credit cards (Visa, Mastercard, American Express)

• PayPal

• Apple Pay

• Google Pay

• Other methods available at checkout

All payments are protected by advanced security systems to ensure maximum peace of mind when shopping.

8. Do you offer any discounts or special promotions?

Yes! You can find seasonal offers, discounted bundles, and special promotions in our Offers section . Plus, by subscribing to our newsletter, you'll receive a welcome discount code and stay up-to-date on exclusive promotions.

9. How can I choose the most suitable products for my skin type?

On our website, you'll find a section dedicated to skin types and specific needs , to help you easily identify the most suitable products. We also offer skincare kits designed for different needs, such as combination, dry, or blemish-prone skin.

If you need more in-depth advice, our team is available to help you create a personalized routine. Contact us and we'll help you choose the perfect products for you!

10. Where can I find information about the ingredients in your products?

Each product page contains a complete list of ingredients, along with a description of the main functions and benefits. We are transparent about our formulations, so you can make informed choices, especially if you have allergies or specific preferences.

11. Are the products original?

Yes, we guarantee the authenticity of every product. We work directly with brands and official distributors to offer you only original, high-quality items, legally imported in accordance with European regulations.

12. How to properly store skincare products?

We recommend storing products in a cool, dry place, away from heat and direct light. Some products, such as those containing vitamin C or hyaluronic acid, can be stored in the refrigerator to preserve their properties.

13. Can I change or cancel an order?

If your order hasn't shipped yet, you can request a change or cancellation by contacting our customer service. We'll do our best to accommodate your request. Once your order has shipped, changes can no longer be made.

14. Do you offer international shipping?

We currently ship throughout Italy, including the islands, but we also offer shipping to some European countries. You can check service availability and shipping costs at checkout.